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Zingly

AI agents for voice and digital customer service

  • Conversational AI
  • AI Agents
  • Operations
  • Sales
zingly.ai ↗Open roles ↗

About

Zingly builds AI customer experience for regulated, high-touch businesses such as banks, credit unions, insurers and travel companies. Its AI agents handle routine service end to end across voice and digital channels, while Agent Assist gives human reps the firm's expertise in the moment, and Zingly Rooms replace one-off calls and chats with a secure, persistent space where a business and its customer work through onboarding, claims or sales together. It works with any large language model and keeps humans in the loop for complex cases.

Gaurav Passi, John D'Amour and Piotrek Chojnowski, who built contact-center software together at Five9 and Amdocs, founded Zingly in San Francisco in 2021.

Array led Zingly's $1M pre-seed in November 2021 and invested again in its $10M seed in 2024.

Record

Stage
Seed
Category
Conversational AI
Location
San Francisco, California
Team
11-50
Total raised
$15.5M
Array came in at
Pre-Seed, 2021

Founders

  • Gaurav Passi

    Founder, Chief Executive Officer and Board Member

    Previously president of Avaya's cloud business and executive vice president of products and technology at Five9, after product leadership at Amdocs, Ciena and Deutsche Telekom.

  • John D'Amour

    Co-Founder & Head of Product

    Previously vice president of product management at Five9, after twelve years as a product manager at Amdocs.

  • Piotrek Chojnowski

    Co-Founder & Head of CX and Design

    Previously head of design at Five9 over seven years there, and lead designer at Amdocs.